- Scope -
1.These general terms and conditions (hereinafter: the general conditions) govern all contracts, supplies and other services agreed between the customer and ine de haes.
2.By placing an order, the customer agrees to be bound by the general conditions.
3.Unless ine de haes has indicated otherwise in writing to the customer, the customer’s own general terms and conditions shall not be accepted.
- Entering into a contract -
1.ine de haes shall confirm the customer’s order by e-mail. A contract is created only when payment has been successfully made.
ine de haes is entitled to refuse, or impose special conditions upon, a supply, subject to giving reasons. If ine de haes is unable to clearly establish the customer’s permanent or temporary address, an order cannot be accepted.
2.Order processes that for whatever reason have been technically or otherwise disrupted before the payment instructions have been completed are incomplete, even if the customer has received an order confirmation. Such an order will in principle therefore not be delivered. Ine de haes shall endeavour, however, to contact the customer to complete the payment instructions so that delivery can be made.
- Prices and costs -
1.The contract price is the current price at the moment when an order is placed with the webstore. The prices of articles are quoted inclusive of VAT.
2.The prices quoted in the webstore are exclusive of postage and administration costs.
3.ine de haes is not bound by the terms of its offer in the event that there is any printing, typesetting or programming fault on its website.
- Fulfilling orders -
1.ine de haes shall act with the greatest possible care in processing orders for articles.
2.Articles shall be delivered to the address given by the customer to ine de haes.
3.ine de haes shall dispatch accepted orders as quickly as possible in the order in which they are received.
4.The on the webstore indicated delivery term is approximate only and there is no right to compensation if actual delivery takes longer.
- Customs, Duties and Taxes -
1.The customer is responsible for assuring that the product can be lawfully imported to the destination country. When ordering from ine de haes, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside the European Union may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; Ine de haes has no control over these charges and cannot predict what they may be.
2.It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
- Right to return articles -
1.The customer is entitled to return any article to ine de haes within thirty (30) days of its delivery, without need to give any reason. This right also extends to articles that have been reduced in price. This has the effect of cancelling the purchase of that article and the customer will be refunded the amount already paid to ine de haes for the said article. Please note that we will not refund the shipping cost for the returned articles.
2.No refund will be made in respect of articles returned to ine de haes after the said thirty-day period.
3.Articles must be returned in accordance with the instructions set out on the packing slip enclosed with the articles.
4.Articles being returned must be in the condition generally accepted for normal use for approval of the articles, such as trying on articles in conventional shops. If a customer wishes to exercise such right to return an article, the article must be returned to ine de haes together with everything originally sent with it, in its original state and packaging, in accordance with the clear and reasonable instructions given by Ine de haes.
5.ine de haes is entitled to refuse to accept a returned article or to send it back to the customer if the article appears to have been used, no longer carries the original labels, or reveals damage caused by the customer, or if the customer does not comply with the instructions for returning the article given by Ine de haes.
- Error in delivery -
If ine de haes delivers an article different from the one ordered, or if the article is damaged or defective, the customer must notify Ine de haes of this as soon as possible, in the way specified on the packing slip enclosed with the article. Ine de haes shall reimburse the purchase price plus postage charge.
- Complaints -
1.If a customer wishes to exchange or return an article, it must follow the instructions specified on the packing slip enclosed with the article.
2.Other queries, comments or complaints relating to an order, payment or delivery should be sent in writing to the following e-mail address: firstname.lastname@example.org.
3.The e-mail message must contain the customer’s name, e-mail address corresponding with that in ine de haes records, the order number included in the order confirmation and the article number.
- Minimum age -
1.An order will not be accepted by Ine de haes from anyone under the age of 18.
- Payment -
1.The customer may pay either by credit card, Paypal, Maestro, MisterCash/Bancontact or with iDeal.
2.All payments must be made in accordance with the instructions given on the pages of the webstore.
- Privacy -
1.In placing an order, the customer grants Ine de haes the right to use its personal details where necessary. These details will be kept only insofar as necessary to achieve the goals for which the details are obtained and processed by Ine de haes, i.e. for performance of the contract, for marketing purposes and for maintaining contact with the customer.
2.The personal details supplied by a customer will not be passed to any third party for commercial purposes without the customer’s express consent. The customer is entitled to inspect and amend these details at any time.
3.A customer should send any request to inspect its personal data in writing to the following e-mail address: email@example.com.
- Settlement Of Complaints And Disputes -
1. We always hope that our clients enjoy 100 % satisfaction. In case you do have complaints about our services, do not hesitate to contact us through firstname.lastname@example.org. We will do everything in our power to treat your complaint within 7 days.
2. Belgian Law applies with the exclusion of any other national law to all our contracts with our clients, notwithstanding their place of residence. Belgian courts have exclusive competence in case of any dispute. If in case of reasons of International law another law would apply, there will always be referred to the Belgian Law of Commercial Practices and Consumer Protection when interpreting the current general terms of sale.